If the information you’re looking for wasn't covered by our other ‘Customer Help’ pages, you may find it here.

How do I use the free Purchase Protection feature?

If you’ve paid for something using your Cashplus Gold prepaid Mastercard® and the company you’ve paid goes bankrupt, goods don’t arrive, items are broken or faulty, or what turns up just isn’t what you ordered, the chances are that we can help you get your money back. Here’s what you should do next:

  1. Firstly, please contact the company that you have the issue with and ask them to rectify the problem – you’ll probably get things sorted out quicker that way! If they don’t resolve things for you, just:
  2. Visit Cashplus Online Servicing and select ‘Transaction dispute’

Just answer the couple of simple questions then download, complete and return the Dispute Form. Alternatively, you can contact us to request a Dispute Form be sent out to you.

We’ll send you an email once we receive your completed Dispute Form and again after we’ve submitted your dispute.

Please note, purchases made by PayPal are not covered by Purchase Protection.

I need to talk to you about my Cashplus Account, but my call didn’t get answered straight away. What should I do?

To start with, apologies for the inconvenience. Please note that you can often save time by carrying out most of your Account Management yourself in Online Servicing.

If you still need to contact us, please call us back on 0330 024 0924 . If our automated response system can’t help you with your query, please stay on the line to talk with a member of our Customer Services Team.

How do I close my account?

Please contact us to ask us to close your account, either by calling us or writing to us at: Customer Services, PO Box 466, Salford, M50 2XU.

Once all transactions have been deducted (please allow 10 days for this) along with any fees that are due, the remaining money will be returned to you, minus a cancellation fee of £10 (where applicable).