All about getting your cashplus prepaid Gold MasterCard®
- When will my cashplus Gold card arrive after applying online?
- How do I check the status of my application?
- What is a bar code letter?
- What do I have to do once I receive my bar code letter?
- How do I get a replacement bar code letter?
- When will my cashplus card arrive after applying at a cashplus retail outlet?
- Can I use my cashplus card straight away?
- How do I activate my cashplus card?
- How do I upgrade to a full cashplus account?
- How do I apply for flexiplus?
- What are the activeplus and flexiplus pricing plans?
- How do I change my pricing plan?
- How do I top-up my account?
- If I don't want to receive text updates after topping up my account at the Post Office®, what should I do?
When will my cashplus Gold card arrive after applying online?
You will normally receive your personalised cashplus card within 7 to 10 days of paying for your card. Your PIN will arrive separately.
If you applied online and didn't pay by debit card, before your card arrives we will send you a letter containing a bar code. You will need to take this to any Post Office® branch in the UK where you can pay by cash or debit card.
How do I check the status of my application?
Check the status of your application at any time, click here and enter the application reference number you received in your confirmation email, then follow the onscreen instructions.
What is a bar code letter?
Following your application, and if you chose to pay at a UK Post Office® branch, we will send you a letter containing a unique bar code. We use this bar code to identify your application so that you can pay for your card. Once this initial payment has been received you are on your way to getting your Titanium cashplus prepaid MasterCard.
What do I have to do once I receive my bar code letter?
Once you have received your bar code letter, you simply have to take it to your nearest UK Post Office® branch and pay your fees. You can pay this by cash or debit card.
How do I get a replacement bar code letter?
Simply click here and enter the application reference number you received in your confirmation email, and then follow the onscreen instructions. If you are unable to find your application reference number please email your full name, address and postcode to apply@membersaccounts.com. We will send you a new bar code letter in just a few days.
When will my cashplus card arrive after applying at a cashplus retail outlet?
Once your application is approved, you will be given a temporary Cirrus® ATM card. You can use this card to withdraw cash from Cirrus ATMs (click here for more information on Cirrus ATMs). You will need to pay the issue fee, your first month's subscription (£4.95 if you choose activeplus otherwise flexiplus has no monthly fee) and top-up your initial funds onto the account. Your personalised cashplus card will be sent to you within 7 to 10 days.
Can I use my cashplus card straight away?
Yes, but you will need to activate it first (see the question below). Once your card is activated and topped up with money you can use it to pay for whatever you want, wherever you see the MasterCard acceptance mark.
How do I activate my cashplus card?
Simply go to the Member's Area and activate your card. Alternatively you can call the Customer Services team on 0871 277 5599 (calls will be charged at 10p per minute from BT landlines and may be recorded. Other operator's charges may apply).
How do I upgrade to a full cashplus account?
To upgrade to a full cashplus account your personal details must first be verified by us. To do this you must provide two forms of identification, as explained below:
Select either two items from the list below:
- Certified copy of passport
- Certified copy of UK Drivers License
- Certified copy of EU Drivers License
- Certified copy of EEA Member State ID Card
- Inland Revenue Notice of Tax Coding
- Pensions/Benefits, including the following documentation:
| Job Seekers Allowance | Maternity Allowance |
| Child Benefits | Income Support |
| Pension Statement | Incapacity Benefit |
| Carers Allowance | Tax Credit |
| Housing Benefits | Disability Benefit |
OR any one item from the list above, plus one item from the list below:
- Utility bill or statement (i.e. gas, electricity or phone – not mobile)
- Bank or building society statement or letter
- Council tax bill
- Tenancy Agreement from Council or Housing Association
- Benefit Agency correspondence (i.e. pension book, disability, income support)
- Home Insurance Certificate
- Credit card or store card statement
- Inland Revenue correspondence (i.e. confirmation of tax code, NI number)
- Council Rent Card Mortgage statement
What are the activeplus and flexiplus pricing plans?
These are two different pricing plans available for your account.
activeplus is a great option if you plan to use your cashplus card often, such as for your everyday transactions. You pay a monthly fee of just £4.95 and all purchase transactions are free! If you only want to use your cashplus account for one-off purchases or emergencies, then a flexiplus account may be more suitable. There is no monthly fee. Instead you will pay a £1 fee per transaction.
How do I change my pricing plan?
Simply call our Customer Services and select the option to change, or speak to one of the team.
For full details of the cashplus card usage fees, including the two pricing plans, please see the Terms and Conditions and accompanying Fees Summary.
How do I apply for flexiplus?
Unless you are responding to a specific online advertisement your account will automatically be set up on activeplus. But don't worry, it is easy to switch to flexiplus, just follow the steps below.
1. Apply online or at an approved retail outlet
2. Activate your card
3. Switch to flexiplus by calling our Customer Service team on 0871 277 5599*
4. Your first monthly subscription fee will be refunded if you switch to flexiplus within 30 days of activating your card
How do I top-up my account?
There are four easy ways to top-up your account. Your bank can do it at regular intervals using a standing order. Your employer can pay your wages directly into your cashplus account. Alternatively you can go to any Post Office® branch in the UK or cashplus retail outlet. You can top-up your account with any amount between £10 and £5,000. Top-ups at the Post Office® are limited to £999 per transaction. Click here for more information about topping up your account.
If I don't want to receive text updates after topping up my account at the Post Office®, what should I do?
Please contact our Customer Services team on 0871 277 5599* and give them your mobile phone number and cashplus card numbers. They will ensure you do not receive the updates when you top-up your account in the future.
*Telephone calls may be recorded. Calls will be charged at 10p per minute from BT landlines. Other operator's charges may apply. See Terms and Conditions.
