Card features
- How is the cashplus prepaid gold MasterCard different from a debit card and a credit card?
- Where can I use my cashplus prepaid gold MasterCard card?
- Can I get a cashplus prepaid gold MasterCard card if I have any County Court Judgments?
- How much does the cashplus prepaid gold MasterCard card cost?
- Is my cash secure?
Using cashplus gold card
- Can I use my cashplus prepaid gold MasterCard straight away?
- How do I activate my cashplus prepaid gold MasterCard?
- Can I use my card for everyday purchases?
- Can I get cash from an ATM?
- Can I use my cashplus prepaid gold MasterCard to get cash from a bank?
- Is there a limit to how much cash I can withdraw from my account each day?
- Is there a maximum balance or purchase limit?
- Are there any MasterCard retail outlets where I won’t be able to use my card?
- Can I use my card for car hire?
- What address should I give when I purchase goods online or by mail order/phone?
- Can I use my cashplus prepaid gold MasterCard abroad?
- Is it possible to have an overdraft?
- Could using my cashplus prepaid gold MasterCard improve my credit rating?
- How are transactions authorised?
- What is a pending transaction?
- Will I ever need more money in my account than the amount I’m spending?
- Why might a transaction be declined?
- Will I have to pay any interest?
- Will my account be discussed with additional cardholders?
- What happens when my card expires?
- How do I close my account?
Managing your cashplus account
- How can I update my contact details?
- How can I check my balance and transactions?
- What are the activeplus and flexiplus pricing plans?
- How do I change my pricing plan?
- I don't want to receive text updates after reloading my account at the Post Office®. What should I do?
Topping up your cashplus account
- How do I top-up my account?
- Is there a limit to how much I can top-up per day?
- How long will my top-up take to show on my account?
- Can I get my wages paid directly into my cashplus account?
- Can I set up a standing order?
- What should I do if I have any questions about wages or standing order payments reaching my account?
Keeping your card safe
- What happens if my cashplus prepaid gold MasterCard is lost or stolen?
- Can I create my own PIN?
- What happens if I forget my PIN?
- What happens if I forget my password?
- What happens if a transaction that is not mine appears on my account?
All about getting your cashplus prepaid Gold MasterCard®
- How can I apply for a cashplus prepaid gold MasterCard?
- Do I need to upgrade?
- How can I know whether I need to upgrade my account?
- How do I upgrade my account?
- Accepted forms of documentation:
- What is a certified copy?
- Who can certify my document?
- Where do I send my document(s)?
- What if I do not want to upgrade?
- When will my cashplus prepaid gold MasterCard arrive after applying online?
- What is a bar code letter?
- What do I have to do once I receive my bar code letter?
- How do I get a replacement bar code letter?
- When will my cashplus card arrive after applying at a cashplus retail outlet?
- What to do with your cirrus/ATM card, once your cashplus prepaid gold MasterCard has arrived?
- How do I get additional cashplus prepaid gold MasterCard’s for my family or friends?
