How to top up your Cashplus prepaid cardHow to top up your Cashplus prepaid card

Your new card is a prepaid Gold MasterCard® card, so just load money onto it before you use it. There are five quick and easy ways to top up your account at over 12,500 free locations.

How do I top up my Cashplus prepaid card?

Some FREE ways to top up your Cashplus prepaid card:

You need a Total Access account before you can top up using a bank, or by wages payment.

How much can I top up per day?

The minimum amount you’ll need to top up your Cashplus prepaid MasterCard card is £10.00.

With a Total Access account, the maximum amount per day that you can top up is £5,000 up to your £5,000 maximum balance limit.

If you have an Express Access account, the maximum that you can top up within 12 months is £2,000. After that you’ll need to upgrade your prepaid MasterCard card before you top up again.

Top up method Top up minimum per transaction Top up maximum
Wages deposit £10 £5,000 (per day)
Bank transfer £10 £5,000 (per day)
Standing order £10 £5,000 (per day)
Cashplus store £10 £5,000 (per day)
Post Office £10 £500 (per transaction)
epay outlet £10 £150 (per transaction)

You need a Total Access account before you can top up using a bank, or by wages payment.

How long will my top up take to appear in my account?

It depends on how you top up your account:

Top up method Top up fee Time till funds are available Confirmation
Wages deposit FREE 3-5 business days (via BACs) Text confirmation when loaded
Bank transfer FREE Same day Text confirmation when loaded
Standing order FREE Same day Text confirmation when loaded
Cashplus store FREE Typically 15 mins Check the receipt for confirmation
Post Office FREE 1-2 business days Text confirmation when loaded
epay outlet £3.00 Typically 30 mins Check the receipt for confirmation

For top up payments we receive before 3:30pm (Monday-Friday), the money will be loaded the same day. For top up payments we receive after 3:30pm, any payment made over the weekend or on a bank holiday, the money will be loaded the next business day. We’ll text you to confirm when your funds are available.

Exceptions

If the money is sent via BACs, it should arrive on the third working day. Once we receive the money, we’ll get it into your account and available to spend the same date it arrives.

Top ups by bank transfer, Standing Order or wage deposit are not available without Total Access.

How will I know when a top up is available on my account?

You will receive a text message when you top up by wage deposit, Standing Order, bank transfer or at a Post Office® branch. Updating your mobile number is easy in the Cashplus Members’ Area.

A top up hasn’t reached my Cashplus Account, what should I do?

We’ll send you a text message when your payment reaches us, if you’ve topped up by bank transfer, through the Post Office or by a wages payment.

If you believe a top up payment hasn’t reached your account within the timeframes shown above, have your card to hand, the payment amount, payment reference and the date the payment was made. Then either:

Where can I find my Cashplus Sort Code and Cashplus Account Number?

You’ll find these details in the Members’ Area on the ’Account Details‘ page

Can I set up Direct Debits using my Cashplus Sort Code and Cashplus Account Number?

Yes. When setting up Direct Debits to be paid from your Cashplus Account, please use the following details:

Once a Direct Debit is set up, we’ll send you confirmation via email. For more information on our Direct Debit service please see our Direct Debit FAQs page.

Please note that to take advantage of our Direct Debit service, you must have a Total Access Account, so if you have an Express Access Account, you’ll need to upgrade, then you’ll be able to enjoy all our valuable Cashplus features.

To see whether you have a Total or Express Access Account, please visit the Members’ Area and select ’Account details‘.

Apply now

Get your Cashplus prepaid card now.

  • 100% guaranteed*
  • No credit checks

Get Creditbuilder

You could establish or improve your credit history at no extra cost.*

Paying Bills

It’s quick and easy to pay your bills online or over the phone.