Your questions answered on renewing your Cashplus prepaid card
Yes, your first Cashplus prepaid MasterCard card is valid for 12 months from the date it was issued. When your card’s renewed, it will then be valid for 24 months.
We’ll send you an email before your card’s due to expire. If your Cashplus prepaid card is renewed, it will be on the same pricing plan as your expiring one, unless you ask us to change it. Your new card will be sent to your current address and a modest Cashplus prepaid card renewal fee will be charged to your account on, or shortly after, the date that your replacement prepaid card is issued. Your renewal card will be activated for use.
The new Cashplus prepaid MasterCard card will be linked to your Members Area account and any current balance will be available to use.
Occasionally, cards aren’t automatically renewed, but we’ll let you know in advance.
If you haven’t received your new Cashplus prepaid card ten days before your prepaid card’s due to expire, please contact our Customer Services team. You won’t lose any money in your account if you don’t get a replacement card in time.
For further information on card renewals please contact contact Customer Services.
Your card will already be active, so you won’t need to activate it.
If you use your Cashplus account to make regular payments, or your card details are stored on websites or with businesses that you shop with, please contact the companies involved and let them know your new card’s expiry date and three digit security code.
The three digit security code on the back of your card will change, along with a new expiry date. Please inform any companies regularly paid from your Cashplus account of these changes.
We’ll do our best to help, please contact Customer Services.
Please contact Customer Services first.