Any other queries or thoughts?
If the information you're looking for wasn't covered by our other 'Customer Help' pages, you may well find it here:
Why can't I top up my Cashplus Account via bank transfer?
If you're unable to top up via a bank transfer, chances are your Access level is 'Express Access'. You can check if this is the case by visiting the Members' Area and selecting 'Account details'. If you're set up on 'Express Access', you'll need to upgrade to 'Total Access' to be able to take advantage of bank top ups.
If you already have a Total Access Account, please contact us for further help.
How do I use the free Purchase Protection feature?
If you've paid for something using your Cashplus Gold prepaid MasterCard® and the company you've paid goes bankrupt, goods don't arrive, items are broken or faulty, or what turns up just isn't what you ordered, the chances are that we can help you get your money back. Here's what you should do next:
- Firstly, please contact the company that you have the issue with and ask them to rectify the problem – you'll probably get things sorted out quicker that way! If they don't resolve things for you, just:
- Visit the Cashplus Members' Area and select 'Transaction dispute'.
Just answer the couple of simple questions then download, complete and return the Dispute Form. Alternatively, you can contact us to request a Dispute Form be sent out to you.
We'll send you an email once we receive your completed Dispute Form and again after we've submitted your dispute.
I need to talk to you about my Cashplus Account, but my call didn't get answered straightaway. What should I do?
To start with, apologies for the inconvenience. Please note that you can often save time by carrying out most of your Account Management yourself in the Members' Area.
If you still need to contact us, please call us back on 0871 277 5599♦ Mon to Fri: 8am to 6pm, Sat 10am to 4pm. If our automated response system can't help you with your query, please stay on the line to talk with a member of our Customer Services Team. If you're on hold for a minute or more, we'll offer to call you back free of charge. And don't worry – we'll automatically keep your place in the call queue for you.
♦Calls will cost 10p per minute from BT landlines and may be recorded. Call charges from other networks or from outside the UK may vary.