Keep up to date in the Cashplus Members Area
The Cashplus prepaid Gold MasterCard® Members Area offers a great, free way to manage your account any time of day. It’s a secure part of our website, where your Cashplus account details are safe.
Why should I register for the Cashplus Members Area?
It’s a fast, free, secure and easy way to manage your money 24 hours a day, seven days a week.
Register for the Cashplus Members Area today and you can:
Manage your account
- Activate your prepaid MasterCard card
- View your Cashplus prepaid card balance and transactions
- Apply for Creditbuilder™*
- Request additional prepaid cards*
- Change your Cashplus prepaid pricing plan
- Request a missing top up investigation
- Grant Members Area access to additional prepaid cardholders
Dispute a transaction
- Register a transaction dispute via the Cashplus Members Area
Keep your card and account secure
- Change your eight digit security code
- Update your details (address, email and phone numbers)
- Block a lost or stolen Cashplus prepaid Gold MasterCard card
- Change your Members Area password
How do I register for the Cashplus Member’s Area?
Registering is simple, just have your Cashplus card and eight digit security code to hand and then:
- Visit the Cashplus Members Area registration page
- Enter your Cashplus card and personal details where requested
- Enter your eight digit security code
- Enter a memorable username and password that you’d like to use to access the Members Area
If you can’t find your eight digit code, just visit the Members’ Area and click on ‘Forgotten Security Code’. Have your Cashplus card to hand and enter the details requested. We’ll then email you a reminder.
What if I can’t find my eight digit code?
If you can’t remember your eight digit security code, visit the Members’ Area and click on ‘Forgotten Security Code’. Have your Cashplus card to hand and enter the details requested. We’ll then email you a reminder.
What do I do if I’ve forgotten my Cashplus Members’ Area username?
Your Cashplus Members Area username is the memorable username that you chose when you registered.
Get a Cashplus Members Area username reminder online. Have your Cashplus card and your eight digit security code to hand. Any problems, please contact Customer Services.
What do I do if I’ve forgotten my Cashplus Members’ Area password?
You can reset your password online.
You’ll need your Cashplus prepaid card and your eight digit security code. Once you’ve entered your details you’ll be given the option to enter a new password to reset your Cashplus prepaid card account.
How do I close my account?
If you have money in your account, the easiest way to use it up is by making purchases or withdrawing cash. Then cut your card in half and post your Cashplus prepaid MasterCard card to Customer Services.
Alternatively, if you have or Total Access or Payroll Access, just post your Cashplus card to: Customer Services, PO Box 466, Salford, M50 2XU. Once all transactions have been deducted (please allow 10 days for this) along with any fees that are due, the remaining money will be returned to you, minus a cancellation fee of £10 (where applicable).