Here are the answers to your most Frequently Asked Questions.
The Direct Debit service is the most popular way of paying bills in the UK, probably because it's both an easy and safe way to pay.
A Direct Debit is an instruction that a customer gives to an organisation, giving it the go-ahead to collect variable amounts from the customer's Account to pay for goods or services. The money is paid automatically, making it a time-saving, highly convenient way to pay bills:
Once Direct Debits are set up, your Cashplus Account needs to be kept topped up with enough money to cover payments – that way a payment will never be missed again!
Absolutely! Customers can get discounts from everything from gas and electricity suppliers to phone companies. Plus further money can be saved by not getting fined for late payments.
We believe that our Direct Debit service is without doubt the very best Direct Debit service offered in the UK right now:
Both are great ways to pay – but there are subtle differences:
Direct Debits are free unless otherwise communicated in your terms and conditions.
Once a Direct Debit is set up, a confirmation email is sent to confirm that everything's ready. Then you can relax – as long as there's enough money in your Cashplus Account to cover the bill, it will automatically be paid.
For complete peace of mind, all customers are covered by the Direct Debit Guarantee scheme.
So if an error is made in the payment of a Direct Debit by the organisation that the customer wanted to pay, or by Cashplus, a full and immediate refund will be made. What's more, customers are also protected by:
Please note that if you're given a refund that you're not entitled to, it must be repaid.
Yes! You just:
It's also very wise to contact the organisation involved and let them know that that their Direct Debit is about to be cancelled.
Cancel an unwanted Direct Debit as soon as possible! At the very latest, a Direct Debit should be cancelled the day before the payment is due. See the question above for details.
If you can't find the answer to your query about Direct Debits here, please call us on 0845 401 0204♦, Mon to Fri: 9am to 5pm.
♦Calls are charged at a local rate from BT landlines and may be recorded. Call charges from other networks and outside the UK may vary. We're open Monday-Friday, 9am-5pm.