To help you manage your money, we’ve made it easy for you to keep up-to-date with your Cashplus prepaid Gold MasterCard® card account balance.
The business you want to pay checks with us that there’s enough money in your account to cover the cost. So when your Cashplus card is put in the Chip and PIN terminal, it connects to us online. If you have enough money in your account to pay for what you want to buy, we’ll hold the funds until the purchase is fully processed.
Of course, if there isn’t enough money in your account, we have to decline the purchase, but it’s easy to top up your account.
A ‘pending transaction’ puts money to one side from the cash that’s in your account. Everything you pay for using your card starts off as a pending transaction and usually becomes authorised for payment within two calendar days. There are three main times when it might take longer for a transaction to become authorised:
You can view your pending transactions in the Members Area.
The pending transaction will either go through, so the money is taken from your account, or it will be removed automatically within 7 days, with the money going back to your account balance. If you’d like a pending transaction to go through more quickly, we may be able to help – please contact Customer Services.
When you use your card to pay for something the amount is first listed on your account as a pending transaction, usually for a couple of days, but up to 7 days. After the company has taken the money, it becomes an authorised transaction, with the money deducted from your available balance. When a top up is available for you to spend, it becomes an authorised transaction right away.
You can view your authorised transactions in the Members Area.
You just take your existing balance and add any top ups. Then subtract any pending transactions and everything that’s left is yours.
So for example, you have an existing balance of £500, you’ve topped up your account with £100 and recently paid £250 for a stay at a hotel using your card:
|Account balance||Top up||Pending transaction||Your available balance|
|£500||£100||(£250)||£350 - yours to spend or withdraw|
If you’re in the Members Area you can work out your available balance using the method above. But if you call our automated phone service or use our handy text alerts service, all the calculations are already done for you – so you can find out your available balance in seconds.
You may have bought something earlier, but the business hasn’t processed the payment from your account yet. Please see the section above on pending transactions for more details.
There are a number of reasons why your card might be declined, including:
There are a few simple steps that you need to take if a purchase appears on your account that’s not yours:
We may send you a Dispute Declaration Form for you to complete and return to us. If it turns out you (or an additional cardholder) did use your card to buy something that you’ve disputed, we may charge you £20.00 to cover our costs.
It depends on how you top up your account.