Calling us when you’re in the UK

0871 277 5599

Calling us when you’re abroad

+44 207 153 8940

Please note that calls may be recorded and this number won’t work if you call it when you’re in the UK.

Report your card lost or stolen

0871 277 5599

Open 24 hours, 7 days a week

You can temporarily block your card using the Cashplus Members Area. You’ll then need to contact us to report it lost or stolen.

Cashplus Mobile App

You can now use our free mobile app to manage your account. Services available include:

Download from the App Store
Download from Google Play

Cashplus text service

Get updates on your account sent to your mobile phone by texting:

BALANCE – to get your balance details
LASTTRANS – to get your last five transactions
STATUS – to check up on the status of your application

To

+44 7797 800 601

Each text costs your usual network tariff plus 25p which will be charged to your mobile phone.

Press Enquiries:

Need to make a complaint?

If you’re unhappy with the way your account is being run, please accept our apologies in advance and contact customer services so that we can investigate your concern as soon as possible. A copy of our complaints procedure is available on request. Alternatively, you can contact us in writing by sending your letter to:

Complaints Department, PO Box 466, Salford, M50 2XU

If we’re unable to resolve any complaint through our internal complaints procedure, you may contact the Financial Ombudsman at: South Quay Plaza, 183 Marsh Wall, London E14 9SR.
Phone: 0800 023 4567 (free to call from landlines), or 0300 123 9 123 (free to call on some mobile phone contracts, please check with your provider).
Email: complaint.info@financial-ombudsman.org.uk