Calling us when you’re in the UK

0330 024 0924

Calling us when you’re abroad

+44 207 153 8940

Please note that calls may be recorded and this number won’t work if you call it when you’re in the UK.

Report your card lost or stolen

0330 024 0924

Open 24 hours, 7 days a week

You can temporarily block your card using Cashplus Online Servicing. You’ll then need to contact us to report it lost or stolen.

Cashplus Mobile App

You can use our free mobile app to manage your account. Services available include:

Download from the App Store
Download from Google Play

Press Enquiries:

Need to make a complaint?

If you’re unhappy with the way your account is being run, please accept our apologies in advance and contact Customer Services so that we can investigate your concern as soon as possible. A copy of our complaints procedure is available on request. Alternatively, you can contact us in writing by sending:

  1. A letter to: Cashplus Complaints Department, PO BOX 466, Salford, M50 2XU
  2. An email to: complaints@apsgroup.com (Please note that this email address is for complaints only). For all other matters, please contact us using the phone number on this page.

If we’re unable to resolve any complaint through our internal complaints procedure, you may contact the Financial Ombudsman at: Exchange Tower, London E14 9SR.
Phone: 0800 023 4567 (free to call from landlines), or 0300 123 9 123 (free to call on some mobile phone contracts, please check with your provider).
Email: complaint.info@financial-ombudsman.org.uk