Need to contact us about your Cashplus Account?
Calling us when you’re in the UK
Calls made to 0871 numbers are charged at 10 pence per minute from a BT landline and may be recorded. Calls from other networks may vary. If calling from abroad calls will be charged at the international rate set by that country.
Calling us when you’re abroad
Report your card lost or stolen
Calls made to 0871 numbers are charged at 10 pence per minute from a BT landline and may be recorded. Calls from other networks may vary. If calling from abroad calls will be charged at the international rate set by that country.
Cashplus text service
Get updates on your account sent to your mobile phone by texting:
BALANCE - to get your balance details
LASTTRANS - to get your last five transactions
STATUS - to check up on the status of your application
To +447797 800 601
Each text costs your usual network tariff plus 25p which will be charged to your mobile phone.
Press Enquiries:
Contact: mediaenquiries@apsgroup.com
Need to make a complaint?
If you’re unhappy with the way your account is being run, please accept our apologies in advance and contact customer services so that we can investigate your concern as soon as possible. A copy of our complaints procedure is available on request. Alternatively you can contact us in writing by sending your letter to:
Complaints Department, PO Box 466, Salford, M50 2XU
If we’re unable to resolve any complaint through our internal complaints procedure, you may contact the Financial Ombudsman at: South Quay Plaza, 183 Marsh Wall, London E14 9SR.
Phone: 0845 080 1800.
Email: complaint.info@financial-ombudsman.org.uk