Great News – you can now accept international payments into your Cashplus Business Account. But, receiving international payments works a bit differently to bank transfers received from a UK account.

How to Accept International Payments

To ensure an inbound international payment can be made to your Cashplus Account, you’ll need to provide the person/company that’s making a payment to you with the details provided in the email or Online Servicing message we’ve sent you. They’ll need this information in order to complete the payment. Please save the email and/or Online Servicing message containing these important details for future reference.

For the person making the payment, it’ll usually look something like this:

International Payments form

FAQs

How long does it take for an international payment to arrive in my account?

The time it takes for an international payment to arrive in your account will vary depending on which country and bank it’s coming from. So, it’s best to ask the person making the payment, to check timings with their bank for you. We’ll apply the payment to your account the same day we receive it (if received before 3.30pm), provided all the details required are correct.

What are the fees?

What’s the difference between receiving an international payment and a payment from the UK?

When you receive a payment via UK bank transfer – you just need to provide the UK payer with your unique Cashplus Sort Code and Account Number and the payment is sent directly into your personal Cashplus Account.

When you receive a payment from abroad – to ensure your payment reaches your account, banks use an IBAN, as well as a SWIFT/BIC code to help identify who the payment belongs to. NatWest provide our banking services and this is why the SWIFT/BIC code begins with ‘NWBK’ which stands for NatWest Bank. Read more about IBANs here.

Once the payment has been received – we then transfer the funds into your Cashplus Account using your UK Sort Code and Account Number that the payer will provide in the Description/Reference Details field. Without this, we have no way of identifying a payment as being yours, so please make sure you remind the payer to include these details, otherwise the money will be returned. Please note: We may hold the payment for four weeks before returning the money to the Payer. The total time it takes for the funds to be returned to the payer will depend on the originating bank and the country it’s from.

Why do I need to provide reference details?

It’s important that these numbers (your Sort Code and Account Number, no spaces required) are referenced in the description field so that we can identify that the payment’s yours and ensure the funds are accurately loaded to your account. If your details aren’t referenced in this field correctly, the payment will be returned to the originating bank. Payments can take at least four weeks to be returned to the person who made the payment if your details aren’t provided correctly in the Desciption/Reference Details field.

What’s an IBAN?

An IBAN stands for International Bank Account Number. Every international bank is different in what details they’ll ask for. If the IBAN isn’t asked for, you’ll need to provide the International Payments Account Number and SWIFT/BIC instead.

What do I put in the Account Number field?

This number is for international payments only – you’re not to provide your personal Cashplus Account Number in this field. If you do, the payment won’t go through.

What’s a SWIFT/BIC code?

This unique code is used to identify the bank and country that the payment is going to. NatWest provide our banking services and this is why the SWIFT/BIC code begins with ‘NWBK’, the banking code for NatWest Bank.

What do I put in the address field?

Address: NatWest Bank PLC, City of London Office, PO Box 12258, 1 Princess Street, London EC2R 8BP. If the payer’s bank doesn’t allow for the address to be a PO Box, just drop the PO Box number from the full address. It should still be processed without it. This address may also be generated automatically when entering the SWIFT/BIC code, depending on the international bank.

What countries can I receive international payments from?

You can accept international payments from the following countries:

Australia Estonia Latvia Portugal
Austria Finland Liechtenstein Romania
Belgium France Lithuania Slovakia
Bulgaria Germany Luxembourg Slovenia
Canada Greece Malta Spain
Croatia Hungary Netherlands Sweden
Cyprus (not North Cyprus) Iceland New Zealand Switzerland
Czech Republic Ireland Norway USA
Denmark Italy Poland  

What if I’m due to receive an international payment and it’s not in my account?

This should only be the case if the payer hasn’t included your Business Account Sort Code and Account Number in the reference details field when making the payment to you or the payment was sent from a country not in the accepted countries list above. In these cases, make sure you receive the Remittance Advice from the payer before calling us as we’ll need these details to help find your missing payment.

The payment is being made in a different currency. When is this converted into GBP (sterling)?

The payment is converted into GBP by the paying bank, so they determine the exchange rate and how much the payment will be in GBP against the international currency. Once we receive the payment, it’s already in GBP. If you’d like to query the paying bank’s current exchange rate, please ask the payer to confirm.